> ## Documentation Index > Fetch the complete documentation index at: https://docs.nomn.jp/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > DAW buffers, background processing, dropouts and the messages the plugin shows # Troubleshooting ## DAW settings **Large DAW buffers are fine.** The plugin copies the stream into a buffer of its own, two seconds long, and a separate thread encodes and sends it at a steady pace, so a DAW buffer of 1024 or 2048 samples (or more) changes nothing for listeners. **Any sample rate works.** The stream is sent at 48 kHz; at another session rate the plugin resamples the streamed copy, and the header shows **HOST, SENT AT 48 kHz**. **The DAW has to keep processing.** The plugin streams what the DAW gives it. A DAW that stops processing plugins when its window is in the background, when the transport stops, or when a track is not armed or selected will stop the stream with it, and listeners see **sender stopped** or **no audio for N s**, which the page does not count as a dropout. Set the DAW to keep its audio engine running in the background, and keep the track the plugin sits on active. **The computer should not sleep.** A computer that sleeps or throttles the DAW ends the stream until it wakes. For a long session, set it to stay awake while the display is off. ## Listeners hear interruptions Hold the pointer over **LISTENER DROPOUTS** in the plugin to see each listener's count and reason (see [COST and SESSION](/remote/streaming/readouts)). | What you see | Likely cause | What to try | | - | - | - | | One listener's dropouts climb while the others stay at **CLEAN** | that listener's connection | wired Ethernet for that listener, `buffer 500` or higher on their page, or LOW BANDWIDTH | | Every listener's dropouts climb together, and **DROPPED** climbs in the plugin | your upload cannot carry the stream | wired Ethernet at your end, a smaller **ENCODE AS** layout, or LOW BANDWIDTH | | **DROPPED** climbs with a fast connection | the computer is overloaded | close other heavy applications, or raise the DAW buffer | | **ARRIVAL GAP** on every listener at the same moments | your network paused (Wi-Fi often does) | wired Ethernet | | **LATE BURST OVERFLOWED THE BUFFER** | delayed audio arrived all at once | a higher `buffer` floor on that listener's page | ## The plugin's status line | Status line | Meaning | What to do | | - | - | - | | **Unlicensed - stream off** (bottom bar) | no valid licence | activate a key; see [Licence and free trial](/remote/licensing) | | **COULD NOT CREATE A SESSION, RECONNECTING IN ...** | the plugin cannot reach our server | check the computer's internet connection; the plugin keeps retrying | | **EDGE REFUSED THE SESSION (...)** | the licence was not accepted; the reason is in brackets | check the licence dialog and your nomn.jp account | | **WAITING FOR LISTENER** | the link is live and no one is on it | send the link; check that the listener pressed Enter | | **RELAY: A LISTENER HAD NO DIRECT PATH** | a listener's network blocks peer-to-peer traffic | nothing; the stream continues on the relay, metered from that point | | **FREE HOUR USED: SUBSCRIBE AT NOMN.JP TO RELAY** | the trial's free relay hour is used | subscribe at nomn.jp, or stream Direct | | **UNPAID** or **RELAY OFF UNTIL PAID** | a subscription payment is outstanding | pay the open invoice from your nomn.jp account page | | **IAMF ENCODER FAILED** (header) and **... STOP, THEN START AGAIN** | the encoder stopped | press STOP, then START | ## Links Each START makes a new link, and STOP ends it. A listener holding an old link sees **This session has ended.** or **This link is not live**; send them the current link from **REMOTE LISTENER LINK**. When the plugin loses its connection (a network drop, a DAW that pauses), it reconnects into the same session and the link keeps working. If the plugin stays away for 30 minutes (the DAW was closed without STOP, for example), the session ends, and the next START makes a new link. ## Receiving The messages a plugin in RECEIVE shows, and what they mean, are listed in [Receive mode](/remote/receiving/receive#messages). A received track that keeps counting **DROPOUTS** while **ARRIVAL GAP** climbs is on an unsteady path from the sender; wired Ethernet at both ends helps, and the sender's LOW BANDWIDTH lowers what has to arrive. ## The listener hears stereo from a multichannel stream * The listener is on Safari or Firefox, which play through the system output. Chrome or Edge can choose the interface with `device`. * The system output is set to two channels. On a Mac, set the interface's output format to its full channel count in Audio MIDI Setup; on Windows, set its speaker configuration in the Sound control panel. * The layout is fixed to `2.0`. `layout auto` returns to choosing by device. * On a phone or tablet the page renders binaural by default. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.